About Us

What is your turnaround time?

We have tailored our turnaround time for 30 days (80% within 15 business days) from receipt of request to delivery. When notified by you we can expedite requests.

How long will my records be on the website?

Records will remain on the MEDRECS repository for the duration of your case, or up to 3 years.  After 3 years, records are removed from the repository and placed in an archive on MEDRECS secure server.  You may request a copy of an archived record for up to 2 years after they have been removed from the repository.

How do I submit a request?

The first step is to Create an Account here at MEDRECS Online. Once you are logged in, you will have the option to access the Record Request Form and submit it for processing. If you have prepared authorizations/stipulations, you will be asked to attach them to the request form. You may also print the request form and mail it or fax it with the accompanying authorization forms to our headquarters.

How can this service be less expensive than your competitors?

We believe that our customers should only be charged for the services used. Our Schedule of Charges is designed so that you can have more control over services performed, from the very basic request, to a more extensive, in depth search.

  • No Hidden Costs
  • No Contractual Agreements
  • No Charges for Errors made by your staff
  • No Up-Charges on Pass-Through Costs

In which regions do you get records?

MEDRECS has a nationwide presence and can quickly retrieve records from all 50 states in the country, as well as internationally.

Can you do reprographics and large volume copy/scanning jobs?

Yes!  MEDRECS maintains a fully-equipped in-house copy center with state-of-the-art high speed scanners and copiers.  We handle large volume copy jobs, as well as odd-size and oversize copying for construction defect and other volume intensive cases.  MEDRECS offers pick-up and delivery for copy services and we are certain our turnaround time will be the fastest you have ever experienced!

Do you retrieve employment records?

Yes! MEDRECS routinely retrieves employment records for its customers. If a subpoena is required to obtain the records, MEDRECS will notify you right away and offer to prepare and serve the subpoena on your behalf.

What information should I provide with my request?

It is important to specify the date range for which you want records.  You can indicate “all records” for all dates of treatment.  You should also indicate which types of records you are seeking.  i.e. medical, billing, and x-rays, just medical and billing records, or some combination thereof.  All of this information can be entered on the Request Records page once you have an online account.

What is IRMA?

IRMA is MEDRECS Record Retrieval Service Online. IRMA stands for Integrated Record Management Access. With IRMA online, you are able to request records, check status, and retrieve records online.

What is HIPAA?

HIPAA stands for the Health Insurance Portability and Accountability Act. This law was enacted by the U.S. Congress in 1996. The HIPAA laws include many provisions that safeguard the privacy of Protected Health Information (PHI).

How is MEDRECS HIPAA compliant?

Maintaining the security and privacy of Protected Health Information (PHI) is MEDRECS’ top priority. MEDRECS utilizes state-of-the-art technology and SSL certified servers to ensure the security of all information that is received, processed, and transmitted by MEDRECS. All MEDRECS, Inc. employees are trained and tested on HIPAA regulations and MEDRECS maintains strict procedural steps to ensure accuracy and HIPAA compliance. These include a 4 step Quality Assurance (QA) process and strict adherence to MEDRECS 3 pillars of security. The 3 pillars include diligent inspection by three sets of eyes on all records retrieved by MEDRECS, transmission of records through our secure, password protected, SSL server, and 100% cogency of information requested and information released.

How does HIPAA affect the requestor?

HIPAA privacy laws place strict requirements on healthcare providers and other covered parties that handle Protected Health Information, such as MEDRECS. The requestor is required to use a HIPAA-compliant authorization and provide complete and concise information regarding the information requested. MEDRECS has a HIPAA-compliant authorization form you can use to ensure that your requests don't get returned because your authorization doesn't meet HIPAA requirements (see the Forms Download page).

Why should I use a service?

Your staff’s time is valuable. By using MEDRECS for your document retrieval needs, your staff can attend to more pressing issues which need direct attention. Additionally, many insurance companies will not pay fees for your staff’s time while collecting records. MEDRECS can provide direct billing to many insurance companies, further decreasing your staff’s workload.

How do I begin using MEDRECS services?

In just 2 simple steps you may Create an Account online and begin requesting records through our website. Or you may send in a request via email, fax, or mail, and your account will be set up when your first order is received.

Are there contracts or agreements to sign?

No, you are not required to sign a contract to begin using Medrecs services. Your account is set up when you sign up online or when you submit your first request.

Who do I call if I have more questions?

You may contact a Medrecs Sales Representative at (206) 624-1420 ext 273, or toll free at, 1-888-227-8845 ext 273. You may also send an email to contact@medrecs.com .

How do I become an Online Subscriber?

Click here to create an account Online!